The service catalog is a collection of Service Manager items, assistance, actions, or groupings of items, assistance, or actions. You make service catalog items available through the Self-Service Portal by publishing them either as request offerings or service offerings. Figure 1 shows the Service Catalog node of the Service Manager console.
FIGURE 1 Service catalog
You use the Request Offerings node to create service catalog items that are available to users. Request offerings allow you to specify what information you want to prompt the users to provide and any knowledge articles that you’ve created within Service Manager that might be related to the request offering. Service offerings allow you to create service catalog items that assign categories to request offerings.
