Using Global Service Monitor

System Center Global Service Monitor is a cloud service that allows you to perform outside-in monitoring of your organization’s external web-based applications. Outside-in monitoring is a type of monitoring that checks the availability and functionality of the monitored web-based application from a location external to your organization’s internal network. Rather than checking whether a web-based application is functioning from the perspective of a user and host on your organization’s internal network, a series of tests are performed against the web application from multiple locations around the world including:

  • Amsterdam, Netherlands
  • Chicago, United States
  • London, United Kingdom
  • Los Angeles, United States
  • Miami, United States
  • Moscow, Russia
  • Newark, United States
  • Paris, France
  • San Antonio, United States
  • Sao Paulo, Brazil
  • Singapore
  • Stockholm, Sweden
  • Sydney, Australia
  • Zurich, Switzerland

Global Service Monitor runs tests against the web application, rather than just verifying that the web server that hosts the application is responding to traffic requests. You can configure tests using Global Service Monitor where a test user signs on to the web application and performs certain tasks, such as ordering an item from an online store.

Global Service Monitor has the following conditions:

  • System Center 2012 Operations Manager or later must be deployed in your environment.
  • You must have a System Center Global Service Monitor subscription.
  • The Operations Manager servers in the management server pool that will be used with Global Service Monitor must be able to communicate with hosts on the Internet using the HTTP protocol.
  • Windows Identity Foundation must be installed on the management server that communicates with the Global Service Monitor servers in the cloud.

Global Service Monitor provides the following dashboards:

  • Summary Dashboard This dashboard provides simple availability information through a world map showing the locations that monitoring is being performed from. It also displays rollup test status for each location.
  • Detailed Dashboard This dashboard allows you to view the results of specific tests and alerts. For each web application that you are monitoring, you can check a location, and the tests performed from that location that you want to investigate.
  • Health Explorer This allows you to view the health status of a web application availability test on a per-location basis.
  • Test Visualization Dashboard This allows you to view Global Service Monitor web test results, including performance data.

More Info: Global Service Monitor

You can learn more about System Center Global Service Monitor at http://technet.microsoft.com/en-us/library/jj860368.aspx.