Service offerings

Service offerings are collections of request offerings. A single request offering can be associated with multiple service offerings. Self-service users are only able to access service offerings and their associated request offerings if:

• Both the service offering and request offerings have their status set to Published.
• The end users are assigned to a user role associated with a catalog item group that contains the service offering and request offering catalog items.

To create a service offering, perform the following steps:

1. Click Service Offerings in the Library workspace of the Service Manger console.

2. In the Tasks pane, click Create Service Offering.

3. On the General page of the Create Service Offering Wizard, shown in Figure 1, provide the following information:

•  Title The name of the service offering.
•  Image An image that will be associated with the service offering on the Self-Service Portal.
•  Category Allows you to specify a category to associate with the service offering. You can create your own custom categories.
•  Language Allows you to specify a language for the service offering.
•  Overview This short overview will be displayed on the Self-Service Portal home page.
•  Description This lengthier description will be available on the service offering’s page in the Self-Service Portal.
•  Management Pack Allows you to specify the unsealed management pack in which the service offering will be stored.

FIGURE 1 Create service offering

4. On the Detailed Information page, you can specify the following information:

• Service level agreement information
• Link for additional information
• Cost information
• Link for additional information

5. On the Related Service page you can specify business services associated with the service offering.

6. On the Knowledge Articles page, you can specify Service Manager knowledge articles associated with the service offering.

7. On the Request Offering page, shown in Figure 2, you specify the request offerings that self-service users will see grouped with this service offering.

FIGURE 2 Create service offering

8. On the Publish page, select between assigning the service offering the Draft or Published status.

9. On the Summary page, review the information related to the service offering.