You use catalog item groups to restrict access to service manager catalog items. You add service manager catalog items to the catalog item group, and then configure access to the catalog item group by configuring a Service Manager user role. Service manager catalog items can be members of multiple catalog item groups. By default Service Manager has two catalog item groups:
- Generic Incident Request Catalog Items Group
- Global Operators Group
- To create a catalog item group, perform the following general steps:
- In the Library workspace of the Service Manager console, click the Groups node.
- In the Tasks pane, click Create Catalog Group.
- On the General page of the Create Catalog Items Group Wizard, specify a group name, group description, and a management pack in which to save the group as shown in Figure 1.
FIGURE 1 Catalog items group
1. On the Included Members page, specify the items that will be included as members of the group as shown in Figure 2. You can view by Catalog Item, Offering, Request Offering, or Service Offering.
FIGURE 2 Included members
2. On the Dynamic Members page, you can have items added automatically on the basis of class and criteria.
3. On the Subgroups page, you can select existing groups as members of the new group that you are creating.
4. On the Excluded Members page, you can automatically exclude a class and specific objects based on class and criteria.
To provide access to members of a specific user role, edit the properties of that role and specify the catalog item groups to which the user role should have access as shown in Figure 3.
FIGURE 3 Edit user role
