Using Orchestrator runbooks with Service Manager

Once information about runbooks is imported from Orchestrator into Service Manager by configuring the Orchestrator connector for Service Manager, you can trigger the runbooks from Service Manager by configuring runbook automation activity templates.

To create a runbook automation activity template, perform the following steps:

1. In the Library workspace of the Service Manager console, click Runbooks, and click the Orchestrator runbook for which you want to create an activity template.

2. On the Tasks pane, click Create Runbook Automation Activity Template.

3. In the Create Template dialog box, specify a name for the template as shown in Figure 1, ensure the class Runbook Automation Activity is selected, and select a management pack to store the runbook in.

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FIGURE 1 Create template

4. When you click OK, the Runbook Activity Template will open. Provide a title for the template and ensure that the Is Ready For Automation option is selected, as shown in Figure 2.

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FIGURE 2 Runbook Activity Template

5. On the Runbook tab, there will be a list of parameters that are used for runbook input and output. You can edit mappings and specify default values to be used when Service Manager triggers the runbook.

6. Click OK to close and save the runbook automation activity template.